Frequently Asked Questions

Everything you need to know before ordering HTWO Healthcare products from Nahfa Store.

About Nahfa Store

What is Nahfa Store?

Nahfa Store is the official online retailer of HTWO Healthcare products in India. We offer Talbeena, honey, breakfast, nutrition, kids and wellness products.

Are Nahfa Store products authentic?

Yes. Products sold through Nahfa Store are HTWO Healthcare products fulfilled through H2 HEALTHCARE. Check the product pack for batch, MRP, net weight and applicable FSSAI information.

Are HTWO products medicines?

No. HTWO Healthcare products sold here are food and wellness products, not medicines. They are not intended to diagnose, treat, cure or prevent disease.

Products

What is Talbeena?

Talbeena is a barley-based porridge traditionally associated with prophetic nutrition. HTWO Healthcare offers several flavours and dedicated options. Follow the serving and age guidance on each pack.

Which honey varieties are available?

Our honey range includes Multiflora, Kashmiri Acacia, Litchi, Ajwain and other speciality varieties, subject to current stock.

How do I choose a product?

Start with the collection that matches your goal: Talbeena, Honey, Healthy Breakfast, Kids Nutrition, Protein & Nutrition, Combos or Wellness. Each product page shows its ingredients, pack size, price and usage information.

Orders & Delivery

Do you deliver across India?

We ship to serviceable pincodes across India. Dispatch is typically 1–2 business days, followed by courier transit that commonly takes 3–7 business days depending on location.

When is shipping free?

Free shipping applies to orders of ₹999 or more, subject to serviceability and the current shipping policy.

How do I track my order?

After dispatch, tracking information is sent by SMS and/or email. You can also use our Track Order guide.

Returns & Payments

Can I return an opened food product?

Opened or used consumables are generally not eligible for return. Sealed, unopened products may qualify within 7 days of delivery, subject to our Returns & Refunds policy.

Which payment methods are available?

Available methods can include UPI, cards, wallets and netbanking through the payment options shown at checkout.

What if my payment is debited but the order is not confirmed?

Wait 15–30 minutes for the payment status to settle, then contact care@nahfastore.com with your payment reference, amount and order details.

Need help?

Email care@nahfastore.com or call +91 9113010971. For urgent delivery issues, phone support is the fastest route.